FAQ

Pharma Healths UK is your trusted online destination for premium cosmetics, personal care, and wellness products. We provide high-quality skincare, hair care, and beauty solutions sourced from reputable brands — all delivered with care and convenience.

Yes. We source all our cosmetics and personal care products directly from verified and authorized distributors. Every item we sell is 100% genuine and safe for use.

We stock a wide range of cruelty-free and vegan products. Each product listing will include specific certifications or labels (e.g., “Cruelty-Free,” “Vegan,” “Paraben-Free,” etc.) where applicable. You can also filter products by these attributes on our site.

Shopping with Pharma Healths UK is simple:

1. Browse our wide selection of products.
2. Add your chosen items to the cart.
3. Click on checkout, enter your shipping and payment details, and confirm the order.
4. You’ll receive an order confirmation by email.

We begin processing orders immediately for faster dispatch. If you need to change or cancel your order, please get in touch with us as soon as possible at support@pharmahealths.co.uk. Changes may not be possible if the order has already been shipped.

We accept:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay / Google Pay (where available)

All transactions are securely processed using encrypted payment gateways.

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Yes. Once your order has been dispatched, you will receive a tracking link via email to monitor your shipment

If your order hasn’t shipped yet, contact us immediately at support@pharmahealths.co.uk, and we will do our best to update your shipping details.

You may return unopened, unused products within 14 days of receiving your order. The items must be in original packaging and resalable condition. Please note:

• We cannot accept returns for opened cosmetics, used beauty products, or items that are not in original condition due to hygiene reasons.
• Damaged or faulty products can be returned for a full refund or exchange.

To begin a return, email us at returns@pharmahealths.co.uk with your order number and reason for return. We’ll guide you through the next steps.

Refunds are processed within 5–7 business days after we receive and inspect the returned items. Refunds will be credited to the original payment method.

Each product page includes detailed descriptions, including information about ingredients, skin compatibility (e.g., oily, dry, sensitive), and usage tips. You can also use filters to browse products tailored to specific needs like anti-aging, acne-prone skin, or hydration.

We offer a wide range of gentle and dermatologist-recommended skincare products suitable for sensitive skin. Always review the ingredient list before use, and consult a dermatologist if unsure.

Yes. Most cosmetic products have a shelf life indicated by a symbol (e.g., “12M” means 12 months after opening). Please check the packaging or product description for this information.

Yes! Email us at support@pharmahealths.co.uk with the product name and brand. We’ll do our best to source it or notify you if it becomes available.

No, you can check out as a guest. However, creating an account gives you access to:

• Order tracking
• Faster checkout
• Exclusive offers and updates

Click on “Forgot Password” on the login page, and you’ll receive an email with steps to reset it securely.

You can reach us via:

• Email: support@pharmahealths.co.uk
• Online Contact Form: Visit our contact page
• We aim to respond within 24 hours (Monday to Friday).

Yes. All orders are packaged in plain, unbranded packaging to ensure your privacy, especially for sensitive or personal care items.

We take data privacy seriously. Your information is used only to process your orders and improve your shopping experience. Read our full Privacy Policy for more details.

If you didn’t find the answer you were looking for, our friendly support team is just an email away. We’re here to assist with product recommendations, order issues, or anything else you need.