Effective Date: 01-June-2025

At Pharma Healths, accessible from https://pharmahealths.co.uk, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit or interact with our website, purchase products, or contact us.

By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Pharma Healths is a UK-based health and wellness brand offering high-quality pharmaceutical and healthcare products. We are registered in the United Kingdom and comply with applicable UK data protection laws.

Contact Information:

Email: suport@pharmahealths.co.uk

Phone: +44 7778 013018

Address: Unit 6 Pacific Wharf, Hertford Road, Barking, IG11 8BL, United Kingdom

2.  What Personal Data We Collect

We collect the following categories of personal data, depending on your interaction with our site:

A. Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party gateways)

B. Information Collected Automatically

When you browse our site, we may automatically collect:

  • IP address
  • Device type and browser information
  • Website usage data (e.g., pages viewed, time spent)
  • Referral source (e.g., Google, email campaign)

C. Cookies and Tracking Technologies

We use cookies and similar tracking tools to personalise content and analyse website traffic. For more details, see our Cookies Policy section below.

3. How We Use Your Data

We use your data for the following lawful purposes:

  • To process and fulfil your orders
  • To provide customer service and support
  • To send order confirmations, delivery updates, and important notices
  • To improve our website and customer experience
  • To send marketing emails (only if you opt-in)
  • To comply with legal obligations (e.g., tax reporting, product recalls)

4. Legal Basis for Processing (Under UK GDPR)

We process your data under one or more of the following lawful bases:

  • Consent – for marketing and promotional emails
  • Contract – for fulfilling product purchases and services
  • Legal Obligation – for compliance with tax, legal, and regulatory duties
  • Legitimate Interest – to prevent fraud, secure our website, or enhance user experience

5. Data Sharing and Disclosure

We may share your data with third parties in the following scenarios:

A. Service Providers

We use trusted third-party providers for:

  • Payment processing (e.g., Stripe, PayPal)
  • Delivery and logistics
  • Email communication
  • Website hosting and analytics

All service providers are contractually bound to protect your data.

B. Legal Requirements

We may disclose your information if required by law or court order or to protect our rights, safety, or the safety of others.

6. International Data Transfers

If your data is transferred outside the United Kingdom (e.g., for payment processing or cloud hosting), we ensure adequate protection through:

  • UK-approved Standard Contractual Clauses (SCCs)
  • Providers certified under appropriate international frameworks

7. How We Protect Your Data

We take the security of your data seriously and implement industry-standard safeguards:

  • SSL encryption on all website traffic
  • Secure payment gateways
  • Role-based access control for internal users
  • Regular security audits and updates

However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your data only as long as necessary for:

  • The purposes stated in this policy
  • Legal or regulatory compliance (e.g., tax records)
  • Internal reporting and analysis

Data no longer required will be securely deleted or anonymised.

9. Your Rights (Under UK GDPR)

You have the right to:

  • Access your data
  • Correct inaccurate or incomplete data
  • Erase your data ("right to be forgotten")
  • Restrict or object to processing
  • Withdraw consent at any time
  • Portability – request data in machine-readable format
  • Complain to the UK Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at admin@pharmahealths.co.uk

10. Cookies Policy

We use cookies to improve your browsing experience. Types of cookies include:

  • Essential Cookies – Needed for website operation
  • Analytics Cookies – Help us understand how visitors use the site
  • Functional Cookies – Remember your preferences
  • Marketing Cookies – Tailor advertising to your interests

You can manage cookie preferences in your browser settings or through our cookie consent banner.

11. Children's Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

12. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

13. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." We encourage you to review it periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you can contact us at:

Pharma Healths

Email: support@pharmahealths.co.uk

Phone: +44 7778 013018

Address: Unit 6 Pacific Wharf, Hertford Road, Barking, IG11 8BL, United Kingdom